Term and Conditions

At Winter Decor Hub, we’re dedicated to creating magical holiday experiences through our quality decorations and ornaments. These terms are designed to protect both you and us, ensuring a joyful shopping experience from browsing to delivery and beyond.

1. Acceptance of Terms

By accessing and using Winter Decor Hub’s website (winterdecorhub.com), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Shipping & Returns Policy.

If you do not agree with any part of these terms, please refrain from using our website or purchasing our products. We reserve the right to update or modify these terms at any time without prior notice, and your continued use constitutes acceptance of those changes.

2. User Obligations and Responsibilities

As a user of Winter Decor Hub, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Not reproduce, duplicate, copy, or resell any part of our site without express written permission
• Not use our website in any way that could damage, disable, overburden, or impair the site

3. Products and Services Description

Winter Decor Hub specializes in high-quality holiday decorations including:

• Plastic ornaments in various sizes (2″, 6″, 10″, 12″, 16″)
• Artificial Christmas trees
• Christmas decorations, ornaments, pillows, and plush items
• Christmas stockings, tree skirts, and tree stands
• Garlands (both colorful and with lights)
• Finial ornaments and geometric ornaments
• Ornament swags and craft items

We strive to accurately display our products through photographs and descriptions. However, please note that:

• Actual colors may vary slightly due to monitor settings
• Product dimensions are approximate
• While we make every effort to display accurate information, occasional errors may occur

4. Order and Payment Terms

Order Process

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability
• Errors in product description or pricing
• Suspected fraudulent activity
• Shipping restrictions to your location

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and transmitted without being stored on our servers.

Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices at any time without notice, though such changes will not affect orders already placed.

You are responsible for any applicable sales taxes, customs duties, or other import fees that may be levied by your country’s authorities upon delivery.

5. Shipping and Delivery

Winter Decor Hub ships globally, though we are unable to deliver to select Asian countries and remote regions. Specific details regarding shipping availability to your location will be displayed during checkout.

Processing Time

Orders typically process within 1-2 business days. During peak holiday season (November-December), processing may extend slightly as our team carefully picks, packs, and prepares your festive treasures.

Shipping Methods

We offer two shipping options:

• Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after shipment
• Free Shipping: Available for orders over $50, shipped via EMS with delivery within 15-25 business days after shipment

You will receive a tracking number via email once your order is shipped. Delivery timeframes are estimates and not guarantees, as external factors may occasionally cause delays beyond our control.

6. Returns and Exchanges

We take pride in our quality holiday products but understand that sometimes an item may not fit your vision. Our hassle-free return policy is designed to make things right.

Return Timeframe

We accept returns and exchanges within 15 days of you receiving your items.

Non-Returnable Items

To ensure health and safety for all customers, the following cannot be returned:

• Craft items (due to personalized nature and contamination risk)
• Any product assembled, used, or removed from original packaging
• Items damaged due to customer misuse or improper installation

Return Process

1. Contact our customer service at [email protected] within 15 days of receipt
2. Include your order number and product details
3. Wait for authorization with return instructions (within 2 business days)
4. Securely package the unused item with original packaging and tags
5. Include a copy of your order confirmation
6. Ship to: Winter Decor Hub, 3408 Bellisima Place, Louisville, US 40245

We recommend using a trackable shipping service, as you are responsible for the item until it reaches us.

Refunds

After we receive and inspect your return, we’ll process your refund within 5-7 business days:

• Credit card payments: Refunds appear on your statement within 7-10 business days
• PayPal payments: Refunds processed within 3-5 business days

Original shipping fees are non-refundable unless the return results from our error or a defective product.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label.

7. Intellectual Property

All content on the Winter Decor Hub website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Winter Decor Hub or its content suppliers and protected by international copyright laws.

The Winter Decor Hub name, logo, and all related product and service names are trademarks of Winter Decor Hub. You may not use these marks without our prior written permission.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without express written permission from Winter Decor Hub.

8. Limitation of Liability

Winter Decor Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or use of, or inability to access or use, the website
• Any conduct or content of any third party on the website
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these terms or use of the website shall not exceed the amount you paid to us in the six months preceding the event giving rise to the claim.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions.

Any dispute arising from these terms or your use of the website shall be resolved through good faith negotiations between the parties. If such negotiations fail, the dispute shall be submitted to binding arbitration in Louisville, Kentucky, in accordance with the rules of the American Arbitration Association.

You agree that any arbitration or proceeding shall be limited to the dispute between Winter Decor Hub and you individually, and you may not join or consolidate claims in arbitration with any other person or entity.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Our customer service team is based in Louisville and typically responds to inquiries within 2 business days. We’re here to help make your experience as magical as your holiday decorating!