At Winter Decor Hub, we’re dedicated to transforming your home into a perfect holiday wonderland. We understand that receiving your festive treasures on time and in perfect condition is part of the magic. Our comprehensive shipping and returns policies are designed to ensure a seamless and joyful experience from the moment you click “order” to the final trim on your tree.
Shipping Information
We ship our holiday cheer globally, though we are unable to deliver to a few select Asian countries and remote regions. Please see our checkout page for specific details regarding your location.
Order Processing
Once you place your order, our elves in Louisville get to work! Please allow 1-2 business days for us to carefully pick, pack, and prepare your order for shipment. Processing times may extend slightly during the peak holiday season (November-December).
Shipping Methods & Delivery Timeframes
We offer two convenient shipping options to bring the spirit of the season to your doorstep:
- Standard Shipping ($12.95): Your order will be shipped via reliable carriers like DHL or FedEx. Delivery typically occurs within 10-15 business days after your order has shipped.
- Free Shipping: For all orders over $50, we offer free shipping via EMS. Please allow 15-25 business days for delivery after your order has shipped.
You will receive a tracking number via email once your order is on its way, so you can follow its journey to your home.
Hassle-Free Returns & Exchanges
We take immense pride in the quality of our Christmas decorations, ornaments, and holiday products. However, we understand that sometimes an item may not be the perfect fit for your vision. Our hassle-free return policy is here to make things right.
Return & Exchange Timeframe
We gladly accept returns and exchanges within 15 days of you receiving your items.
⚠️ Important: Non-Returnable Items
To ensure the health and safety of all our customers, the following items are final sale and cannot be returned or exchanged:
- Craft Items: Due to their personalized nature and potential for contamination.
- Any product that has been assembled, used, or removed from its original packaging.
- Items that are damaged due to customer misuse or improper installation.
Step-by-Step Return Process
- Contact Our Customer Service: Email us at [email protected] within 15 days of receiving your order. Please include your order number and details about the product you wish to return or exchange.
- Receive Authorization: Our customer service team will respond within 2 business days with a Return Authorization Number and instructions.
- Package Your Item: Securely package the item in its original, unused condition with all tags attached and packaging included. Include a copy of your order confirmation.
- Ship Your Return: Mail the package to our facility at the address below. We recommend using a trackable shipping service, as you are responsible for the item until it reaches us.
Return Address:
Winter Decor Hub
3408 Bellisima Place
Louisville, US 40245
Refund Information
Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
- Credit Card Payments (Visa, MasterCard, JCB): Refunds will appear on your statement within 7-10 business days after we process your return.
- PayPal Payments: Refunds will be processed through your PayPal account within 3-5 business days.
Please note that original shipping fees are non-refundable, unless the return is due to our error or a defective product.
Exchanges & Damaged Items
For exchanges, simply follow the return process above and clearly indicate your desired replacement item. For any item that arrives damaged or defective, contact us immediately at [email protected]. We will swiftly arrange for a replacement or refund and provide a prepaid shipping label.
Our Louisville-based customer service team is here to help make your experience as magical as your holiday decorating. Contact us with any questions!