Welcome to Winter Decor Hub’s FAQ page! We’re here to help make your holiday decorating experience magical and stress-free. Below, you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer service team is always ready to assist you.

Product Information

What sizes do your plastic ornaments come in?
We offer a wonderful variety of plastic ornaments in multiple sizes to suit your decorating needs: 2 inch, 6 inch, 10 inch, 12 inch, and 16 inch options.
Do you offer artificial Christmas trees?
Yes! We have a beautiful selection of artificial Christmas trees to bring the perfect festive centerpiece to your home.
What types of special ornaments do you carry?
Beyond our standard plastic ornaments, we offer unique Finial Ornaments, Finial Drop Ornaments, Geometric Ornaments, and decorative Ornament Swags.
Do you have Christmas garlands?
Absolutely! We offer both colorful garlands and garlands with lights to add that extra sparkle to your holiday decor.

Ordering & Account

How do I place an order?
Simply browse our collection, add your favorite items to the cart, and proceed through our secure checkout process.
Do I need to create an account to place an order?
While creating an account allows for faster checkout and order tracking, you can check out as a guest if you prefer.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your home.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.

Shipping & Delivery

Where do you ship?
We ship globally to bring holiday cheer worldwide! Unfortunately, we’re unable to ship to some parts of Asia and remote areas at this time.
What shipping options do you offer?
We offer two convenient options:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
We process all orders within 1-2 business days before they’re dispatched for delivery.
Why might my delivery take longer than estimated?
Delivery times may vary slightly depending on your location and customs processing in your country.

Returns & Exchanges

What is your return policy?
We offer a hassle-free return policy within 15 days of receiving your items. If you’re not completely delighted with your purchase, we’re here to help!
How do I initiate a return?
Simply contact our customer service team at [email protected], and we’ll guide you through the process step by step.
Who pays for return shipping?
Please contact our customer service team for specific details about return shipping costs based on your situation and location.

Contact Information

How can I contact customer service?
Our friendly, Louisville-based team is ready to help! Email us at [email protected] with any questions about delivery, returns, or our products.
What are your customer service hours?
We’re available during regular business hours Eastern Time. We strive to respond to all inquiries within 24 hours.

Still have questions? We’re here to help make your holiday experience sparkle without stress!

Email us at: [email protected]

Winter Decor Hub | 3408 Bellisima Place, Louisville, US 40245

Thank you for choosing Winter Decor Hub—where holiday dreams take shape, and every home finds its festive sparkle.